On booking, a deposit of the first night’s stay is required to secure the reservation. If the reservation is cancelled more than 7 days (for direct bookings) or 14 days (for third-party websites) before the arrival date there will be no cancellation charge. If the reservation is cancelled less than 7 days (for direct bookings) or 14 days (for third-party websites) before the arrival date, or in the case of a no-show, the cost of the entire stay will be charged to the card. In exceptional circumstances, this will be at the discretion of the owner. Please note that upon making a reservation the agreement becomes a legal contract.

Payment of accounts

We kindly ask that all balances are paid before arrival.  Payment can be made by cheque or debit/credit card. The card used to make a reservation can be charged remotely so that contactless payment can be maintained.

Best rate guarantee

We will not be beaten on price or the deals we offer via any third-party website. If you think you have found a better deal elsewhere please contact us.

Loyalty card scheme

Stay 10 nights and receive your next night free. Not to be used in conjunction with any other offer. Subject to availability.

Insurance

We strongly recommend that guests purchase travel insurance.

Pets

We regret that we are unable to accept pets.

Non-availability of accommodation

We would only cancel your reservation if your accommodation was unavailable for reasons beyond our control.  We would, however, attempt to offer you alternative accommodation.  If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the reservation. Our liability would not extend beyond this refund.

Arrival

Rooms are available between 16h and 19h on the day of arrival and we kindly ask that guests check in during these times. Please note we do not have a permanent reception and therefore if you would like to check-in outside these times it must be agreed prior to your arrival. Any rooms not occupied or communications of lateness not made by 22h will be considered as a no-show and La Calade has the right to re-let any such room.

Departure

Guests are requested to check out of their rooms by 11h (for direct bookings) or 10h (for third-party websites) on the day of departure, unless otherwise arranged. We reserve the right to charge any guest, who has not vacated their room by this time, a subsequent night at the appropriate daily tariff. We are happy to safely store luggage if your planned departure time is later in the day. And guests can leave their car parked outside the house once they have checked-out.

Liability

The management will not accept responsibility for any valuables lost or mislaid unless handed in for safe custody. The free parking outside La Calade is available on a first-come-first-serviced basis and we take no responsibility for any damages or losses incurred to vehicles, or property contained therein. Guests are reminded to take the usual precautions and not leave any valuables or other items on show in their vehicles. Our total liability to you is limited to the price of the booking and under no circumstances will we be responsible for any indirect or special damages.

Privacy policy

Any personal data we collect from you, or that you provide to us, will be processed under the terms of the General Data Protection Regulations.  Full details of our Privacy Policy can be found on our website.

Smoking/vaping

We do not allow smoking anywhere within La Calade.  We apply the same rules to vaping.  Guests either found smoking/vaping in their rooms or remains of signs of smoking/vaping by leaning out of the windows will be asked to leave, with any accommodation monies already paid non-refundable. They will also be charged a fee of EUR50 to cover deep-cleaning costs. For our guests’ convenience, smoking/vaping can be done outside the property. Guests are respectfully asked to carefully extinguish any cigarettes.

Damage and breakages

We kindly ask guests to report any damage to fixtures and fittings as soon as it occurs as this will help ensure that repairs, replacement or cleaning works are carried out immediately and may help reduce the risk of further damage.  While we understand that accidents happen, we do reserve the right to charge for any cleaning or replacement costs.

Use of wi-fi

The provision of wi-fi services (excluding some restricted sites) are provided free of charge. However, we ask that due care and consideration is given to the amount and time taken downloading data and that all sites visited are of legal status only. Any downloads will be the sole legal responsibility of the operator. For safety purposes laptops should be turned off when left unattended.

If you have any questions, please let us know.

Thank you.

Natalie & Robert
La Calade